Focused Listening

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  ‘Focused listening’ can help address journalism’s trust problem — here are four examples

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  How The Tennessean hosts meetings with alienated audiences to listen and understand

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  How a Boston nonprofit newsroom starts its listening by popping up where people live and play

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  How Richland Source held an event to serve local mothers — and listened, too

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  How Alabama Media Group uses simple text-messaging to listen to diverse voices