Report

The lone editor at a small newsroom owned by a large corporation was overwhelmed, once again. A few big stories had consumed his entire staff [...]

Integrating departments to break down silos, optimizing the customer experience and investing in high-touch service are all effective ways for news outlets to improve their [...]

Automated phone systems, online self-service portals and other low-touch tactics have become the standard when it comes to customer service across industries. Companies these days [...]

After breaking down organizational silos and integrating different systems, news outlets should get more granular in assessing areas where they can improve the customer service [...]

As news outlets increasingly rely on digital subscriptions as a primary revenue source, many are finding that barriers separating their print and digital functions — [...]

With advertising becoming a less reliable source of revenue for the embattled journalism industry, more news outlets are turning toward sources of consumer revenue to [...]

This is the third installment of a column from API Executive Director Tom Rosenstiel, published in partnership with the Poynter Institute, about the press and politics, [...]

Journalism is an economically precarious profession particularly for local media organizations, and that fact alone is stressful enough. Add unpredictable work hours, lack of resources, [...]

In April, The Washington Post made an unusual request to local journalists across America: Contribute freelance articles to a special Washington Post Magazine issue designed [...]

On February 13, the Charleston Post & Courier published an investigative project that examined what happens to South Carolina communities where no viable local media [...]