Report

If you’re now persuaded to jump into a work redesign, get ready to start with what Stanford professor Jeffrey Pfeffer calls “an almost anthropological” study [...]

Can work design be applied in newsrooms? Don’t bother making the argument that the media industry is “different.” The experts disagree with you. “If you’ve [...]

“An organization that goes through massive transitions faces the question of what are the things that we want to hold on to? And what are [...]

Worker stress in the journalism industry has existed for so many decades that journalists sometimes seem resigned to a life of impending burnout. Back in [...]

The lone editor at a small newsroom owned by a large corporation was overwhelmed, once again. A few big stories had consumed his entire staff [...]

Integrating departments to break down silos, optimizing the customer experience and investing in high-touch service are all effective ways for news outlets to improve their [...]

Automated phone systems, online self-service portals and other low-touch tactics have become the standard when it comes to customer service across industries. Companies these days [...]

After breaking down organizational silos and integrating different systems, news outlets should get more granular in assessing areas where they can improve the customer service [...]

As news outlets increasingly rely on digital subscriptions as a primary revenue source, many are finding that barriers separating their print and digital functions — [...]

With advertising becoming a less reliable source of revenue for the embattled journalism industry, more news outlets are turning toward sources of consumer revenue to [...]