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NEED TO KNOW

Charts

  • VALUES 4: More Examples of Questions Used to Measure “Care”

    Statement Extremely relevant Very relevant Somewhat relevant Slightly relevant Not very relevant Not at all relevant “Whether or not someone suffered emotionally” 9% 23% 22% [...]

    April 7, 2021
  • VALUES 3: Example of Questions Used to Measure “Care”

    Statement Strongly agree Moderately agree Slightly agree Slightly disagree Moderately disagree Strongly disagree “Compassion for those who are suffering is the most crucial virtue.” 29% [...]

    April 7, 2021
  • VALUES 2: Revised Pollution Story Is More Appealing to Most Audiences, Not Only Those Who Value “Authority” or “Loyalty.”

    Moral value Standard version Revised version People who most value authority* 28% 57% People who most value loyalty* 33% 54% People who most value care* [...]

    April 7, 2021
  • VALUES 1: Among the Five Journalism Principles, “Factualism” Is the Most Widely Embraced.

    Journalism value Percent who embrace it Factualism 67% Giving a voice to the less powerful 50% Oversight 46% Transparency 44% Social criticism 29%

    April 7, 2021
  • RETENTION: 9 strategies value vs. proficient

    Retention strategy Value: Percent who said “extremely” or “very” valuable Proficiency: Percent who said “very” or “fairly” proficient Onboard new subscribers 86.3% 53% Study interests [...]

    March 18, 2021
  • RETENTION: Q2 at risk important vs. proficient

    Answer Choices VALUE PROFICIENCY Not at all 0% 14% Not very 2% 38% Somewhat 14% 29% Fairly 46% 14% Very 38% 5%

    March 18, 2021
  • RETENTION: Q2 tactics to identify high risk subscribers

    Percent who use each tactic We identify subscribers who are not engaging/reading content online regularly or at all 42% We identify subscribers who do not [...]

    March 18, 2021
  • RETENTION: Q3 credit card expiration important vs. proficient

    Answer Choices VALUE PROFICIENCY Not at all 5% 11% Not very 1% 12% Somewhat 20% 30% Fairly 38% 35% Very 37% 11%

    March 18, 2021
  • RETENTION: Q3 tactics to limit involuntary churn

    Percent who use this tactic We send email marketing asking for their updated credit card information 59% We use a vendor or software that attempts [...]

    March 18, 2021
  • RETENTION: Q4 onboarding importance vs. proficiency

    Answer Choices VALUE PROFICIENCY Not at all 0% 4% Not very 0% 19% Somewhat 14% 25% Fairly 48% 34% Very 39% 19%

    March 18, 2021
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