The lone editor at a small newsroom owned by a large corporation was overwhelmed, once again. A few big stories had consumed his entire staff [...]
This is the fourth installment of a column from API Executive Director Tom Rosenstiel about the press and politics, culture and media ethics, technology and the [...]
One of the biggest challenges we’ve heard from the newsrooms we work with is that there’s not enough time. Journalism has always been a high-stress [...]
When I think about the word “conflict,” it’s hard not to think of journalism. I learn about most conflicts in the world and many even [...]
In recent months we at the American Press Institute have taken a deep dive into how news organizations can expand their sourcing to represent fairly [...]
The American Press Institute announced today that after nine years of innovative growth, Executive Director Tom Rosenstiel will be joining the faculty at the University [...]
The American Press Institute is beginning a new effort to support audience-centered accountability and government reporting, starting with a kickoff event June 17. Through discussion, [...]
Integrating departments to break down silos, optimizing the customer experience and investing in high-touch service are all effective ways for news outlets to improve their [...]
Automated phone systems, online self-service portals and other low-touch tactics have become the standard when it comes to customer service across industries. Companies these days [...]
After breaking down organizational silos and integrating different systems, news outlets should get more granular in assessing areas where they can improve the customer service [...]
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