| Managers | Staff members | |
|---|---|---|
| Improved greatly in quality | 4% | 4% |
| Improved somewhat in quality | 17% | 17% |
| Remained about the same as 5 years ago | 17% | 17% |
| Declined somewhat in quality | 41% | 42% |
| Declined greatly in quality | 21% | 19% |
| Managers | Staff members | |
|---|---|---|
| Improved greatly in quality | 4% | 4% |
| Improved somewhat in quality | 17% | 17% |
| Remained about the same as 5 years ago | 17% | 17% |
| Declined somewhat in quality | 41% | 42% |
| Declined greatly in quality | 21% | 19% |