| Managers | Staff members | |
|---|---|---|
| Improved greatly in quality | 29% | 30% |
| Improved somewhat in quality | 34% | 32% |
| Remained about the same as 5 years ago | 17% | 20% |
| Declined somewhat in quality | 15% | 13% |
| Declined greatly in quality | 5% | 4% |
| Managers | Staff members | |
|---|---|---|
| Improved greatly in quality | 29% | 30% |
| Improved somewhat in quality | 34% | 32% |
| Remained about the same as 5 years ago | 17% | 20% |
| Declined somewhat in quality | 15% | 13% |
| Declined greatly in quality | 5% | 4% |