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      Building community with your colleagues

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      Join us to explore how local media can enable intergenerational problem-solving

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NEED TO KNOW

Community Engagement & Trust

  • Report

    Embodying key principles and ethics of deep listening

    Listening can help news organizations inform and enrich their journalism. It also challenges reporters to pursue new and sometimes different relationships with people in their [...]

    September 4, 2018
  • Report

    How to decide whom your newsroom needs to listen to

    To listen more deeply, newsrooms must first determine who should be the focus of their listening. One of the first questions we asked participants at [...]

    September 4, 2018
  • Report

    How a culture of listening strengthens reporting and relationships

    When Journal Star executive editor Dennis Anderson created a reader advisory board with residents of Peoria’s predominately African American South Side in 2014, he knew [...]

    September 4, 2018
  • Series

    ‘Focused listening’ can help address journalism’s trust problem — here are four examples

    Public distrust and negative attitudes toward media are critical problems facing many news organizations. This distrust feels deepest among particular alienated groups — such as [...]

    January 30, 2018
  • Series

    How Alabama Media Group uses simple text-messaging to listen to diverse voices

    Editor’s note: This is part of a collection of essays on how to reach new audiences by listening. We asked four journalists from across the [...]

    January 30, 2018
  • Series

    How Richland Source held an event to serve local mothers — and listened, too

    Editor’s note: This is part of a collection of essays on how to reach new audiences by listening. We asked four journalists from across the [...]

    January 30, 2018
  • Series

    How a Boston nonprofit newsroom starts its listening by popping up where people live and play

    Editor’s note: This is part of a collection of essays on how to reach new audiences by listening. We asked four journalists from across the [...]

    January 30, 2018
  • Series

    How The Tennessean hosts meetings with alienated audiences to listen and understand

    Editor’s note: This is part of a collection of essays on how to reach new audiences by listening. We asked four journalists from across the [...]

    January 30, 2018
  • Article

    Engaging your audiences (even the difficult ones): More ideas from the experts

    Listening to audiences is a practice that’s gotten lost in the crush of heavy workloads and small staffs. From the American Press Institute’s Manager study: [...]

    November 14, 2017
  • Report

    How can collaborations between ethnic and mainstream outlets serve communities in the digital age?

    A Nigerian chief, a Chinese activist, and a Muslim Republican shared their perspectives on the hotly contested 2017 New Jersey governor’s race. The stories and [...]

    October 4, 2017
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