In this section of the American Press Institute’s guide to covering elections and democracy, we’ll look at some traditional ways of covering elections, and offer advice on more effective methods that could make a difference.
How do local newsrooms cover elections at a time when democratic principles are under attack, basic voting procedures are questioned, and many people fear the future of personal rights?
If you’re now persuaded to jump into a work redesign, get ready to start with what Stanford professor Jeffrey Pfeffer calls “an almost anthropological” study […]
Can work design be applied in newsrooms? Don’t bother making the argument that the media industry is “different.” The experts disagree with you. “If you’ve […]
“An organization that goes through massive transitions faces the question of what are the things that we want to hold on to? And what are […]
Worker stress in the journalism industry has existed for so many decades that journalists sometimes seem resigned to a life of impending burnout. Back in […]
The lone editor at a small newsroom owned by a large corporation was overwhelmed, once again. A few big stories had consumed his entire staff […]
Integrating departments to break down silos, optimizing the customer experience and investing in high-touch service are all effective ways for news outlets to improve their […]
Automated phone systems, online self-service portals and other low-touch tactics have become the standard when it comes to customer service across industries. Companies these days […]
After breaking down organizational silos and integrating different systems, news outlets should get more granular in assessing areas where they can improve the customer service […]