Revenue & Resilience

One elemental concept of transparency, which is a conceptual shift for some organizations, is that corrections are a good thing. Errors are of course unfortunate [...]

We developed a worksheet with a series of planning questions to get you started with inviting your audience to participate in the reporting of a story. [...]

People interviewed for this study either by phone or email: Matt DeRienzo, Digital First Media Kathy English, Toronto Star Angie Holan, PolitiFact Mathew Ingram, Gigaom [...]

Comments can provide readers a voice. Comments can provide a space where readers can contribute new information, like sources sparking new stories, investigations and reports. [...]

The first question should be this: What is the goal your organization hopes to achieve with its commenting section? Do you want to engage your [...]

I’ve identified four main types of commenting systems: Traditional – threads at the bottom of a story Structured comments – requires an extra structural step [...]

Deciding how a commenting system looks and operates are choices publishers should make with intent. These decisions affect the nature of readers’ and moderators’ experiences [...]

Have you ever wondered if there is value in commenters identifying themselves? Or do you struggle with verifying the facts and stories your commenters post? How [...]

Before spending too much money, take some time. Spend the time strategizing, researching, understanding what your audience wants, what you want and how comments will [...]

Before charging for digital content, doing research seems like good business. It can help publishers learn how particular audiences will react to a transition from [...]