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    • Special Edition

      Newsroom development by staff, for staff

    • Article

      Local communities need intergenerational problem-solving — and local news can help

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NEED TO KNOW

Revenue & Resilience

  • Report

    How customer service can build trust and engagement with audiences

    With advertising becoming a less reliable source of revenue for the embattled journalism industry, more news outlets are turning toward sources of consumer revenue to [...]

    May 24, 2021
  • Article

    7 questions to help local media rebound in 2021

    Worldwide, the lives of most journalists have been consumed over the past 12 months by cataclysmic events both anticipated and unexpected. But no media organization [...]

    April 5, 2021
  • Study

    What news publishers do to retain subscribers

    As the future of the news focuses more on reader revenue as its economic model, retention of subscribers and members is becoming more critical. It [...]

    March 22, 2021
  • Study

    31 effective subscriber-retention ideas to steal

    We asked news publishers to answer, in their own words, these two questions: Is there anything you have changed or implemented recently that made a [...]

    March 22, 2021
  • Study

    What publishers do, and don’t do, about retention

    We asked publishers whether or not they currently follow 38 different tactics that each may help with customer/subscriber retention in different ways. We found some [...]

    March 22, 2021
  • Study

    9 subscriber retention strategies

    We asked news publishers to tell us how much potential value they thought different retention strategies could have. This was independent of whether the publisher [...]

    March 22, 2021
  • Article

    Block Club Chicago’s coronavirus hotline connects readers with questions to reporters with answers

    People have questions. Journalists have answers. But it can be surprisingly difficult to connect the two. Someone wondering, for example, what COVID-19 testing options are [...]

    February 18, 2021
  • Article

    Covering the gears of democracy: How three election reporters are connecting readers to politics by explaining the right to vote

    They’re not conventional political journalists, but they might have the most important beat of 2020. This election year was going to be different even before [...]

    October 6, 2020
  • Series

    How Santa Cruz Local proved the value of community engagement to staff

    Founded in January 2019, Santa Cruz Local is a local news platform that produces a podcast, newsletter and website about public policy in Santa Cruz [...]

    October 6, 2020
  • Series

    How the Detroit Free Press partnered to engage underserved communities

    The Detroit Free Press is the largest daily newspaper covering Detroit, Michigan. At 189 years old, it is the local paper of record. The Free [...]

    October 6, 2020
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  • About
    • What We Do
    • Impact
    • History
    • Meet Our Team
    • API Updates
    • Financials
  • Resources
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    • Areas of Focus
      • Civic Discourse & Democracy
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      • Special Editions & Series
      • Need to Know
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    Want to build better politics and policy coverage? Think about people as voters beyond election season.

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    Beyond Election Day: Building journalism that sustains community

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