One of the biggest challenges we’ve heard from the newsrooms we work with is that there’s not enough time. Journalism has always been a high-stress [...]
In recent months we at the American Press Institute have taken a deep dive into how news organizations can expand their sourcing to represent fairly [...]
Integrating departments to break down silos, optimizing the customer experience and investing in high-touch service are all effective ways for news outlets to improve their [...]
Automated phone systems, online self-service portals and other low-touch tactics have become the standard when it comes to customer service across industries. Companies these days [...]
After breaking down organizational silos and integrating different systems, news outlets should get more granular in assessing areas where they can improve the customer service [...]
As news outlets increasingly rely on digital subscriptions as a primary revenue source, many are finding that barriers separating their print and digital functions — [...]
With advertising becoming a less reliable source of revenue for the embattled journalism industry, more news outlets are turning toward sources of consumer revenue to [...]
Worldwide, the lives of most journalists have been consumed over the past 12 months by cataclysmic events both anticipated and unexpected. But no media organization [...]
As the future of the news focuses more on reader revenue as its economic model, retention of subscribers and members is becoming more critical. It [...]
We asked news publishers to answer, in their own words, these two questions: Is there anything you have changed or implemented recently that made a [...]
© 1946 - 2026 American Press Institute • All Rights Reserved •